The purpose of this job description is to communicate the responsibilities and duties associated with the position of COMMUNITY MANAGER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.

Our company emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and physical requirements closely and that you understand that, by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

JOB BRIEF: The COMMUNITY MANAGER is totally accountable for all property operations. The purpose of the COMMUNITY MANAGER is to effectively manage and coordinate persons, activities and available resources in order to accomplish community objectives as set forth by the Property Supervisor and property owner. These objectives will include maximizing occupancy levels and community values. In addition, the COMMUNITY MANAGER will train the Assistant Manager to assume all duties of the COMMUNITY MANAGER in the event of the COMMUNITY MANAGER’S absence.

Position requires at least 3 years experience in on-site property management; 1 year as Community Manager. Must have background in supervision and successful track record of accomplishments.

Computer Skills: Word Processing/On-Site Rental System (Must be proficient with a calculator.)

Work Hours: 40 hours per week. Must be available on weekends for staffing needs and emergencies.

·Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

· In conjunction with the Property Supervisor, assists in the formulation of budgets for each upcoming calendar year. (The Community Manager is responsible for staying within the established budget guidelines throughout the year.)

· Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.

· Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.

· Maintains constant vendor/contractor communications concerning work scheduling and completion.

· Trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned community. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.

· Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.

· Ensures that lease files are complete and that completion of leases is being executed properly.

· Is responsible for office opening on schedule, condition of office and model apartments.

· Attends scheduled corporate management meetings, usually held on a monthly basis.

· Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.

· Maintains positive customer service attitude.

· Inspects periodically with residents of move-in/move-outs.

· Reviews all notices to vacate to determine the cause of the move-out.

· Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

· Physically walks and inspects community on a regular basis; check on vacant apartments.

· Updates Yardi indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.

· Monitors and coordinates with maintenance activities.

· Conducts market surveys monthly and provides feedback. Shops competition and is aware of neighborhood market conditions.

· Welcomes and shows community to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.

· Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

· Reports all liability and community incidents to the corporate office immediately. Ensures that all workers’ compensation claims are reported and proper paperwork is completed.

· Completes pertinent safety checklists with maintenance staff.

· Performs any additional duties or tasks as assigned by the Property Supervisor.

· Stand and walk or sit alternatively depending on specific needs of the day. Estimate 60% of time is spent on feet and 40% sitting at desk.

· Have occasional need (33% to 66% of the time) to perform the following physical activities:

Bend/Stoop/Squat Pick up litter, filing

Climb Stairs Inspect and show property

Push or Pull Inspect and show property, open and close doors

Reach Above Shoulder Inspect property, store/retrieve supplies

· Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.

 

· Constant need (66% to 100% of time) to perform the following physical activities:

Writing/Typing Corporate, resident communications

Grasping/Turning Telephone, doorknob use

Finger Dexterity Operation of office equipment

 

· Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

Over 25 lbs. Rare need (less than 1% of the time)

20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)

Less than 20 lbs. Frequent need (33% to 66% of the time)

Under 10 lbs. Constant need (66% to 100% of the time)

· Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail.

· Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (inspecting community, neighborhood surveys).

· Must be able to determine colors properly because of decorating, design, paint colors, etc.

· Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and resident management, vendors, and residents.

· Constant need (66% to 100% of the time) to communicate over telephone and in person.

· Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment community and surrounding neighborhood, make trips to the bank and also visit the corporate office.

· Must have valid driver’s license and automobile insurance.

· Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).

· Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).

· HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.

Community Manager must complete the following tests:

· Spelling (no more than 5 wrong)

· Math (no more than 3 wrong)